These Terms of Service ("Terms") govern access to and use of the SweetBOS platform, including the portal and dashboard at portal.sweetbot.ai and the SweetSync membership environment (collectively, the "Platform"), operated by SweetBot Inc. ("SweetBot," "we," "us," or "our"). SweetSync — including access via this website — is part of that Platform.

These Terms apply to two types of Platform users:

Paying clients. Individuals or organizations who have executed a Master Services Agreement ("MSA") with SweetBot. Your MSA governs the commercial terms of your engagement. These Terms supplement your MSA with respect to Platform access and use. In the event of any conflict, your MSA controls.

Prospective clients (Proto-Portal recipients). Individuals who have received access to a complimentary intelligence portal prior to entering into a formal engagement. Proto-Portals are provided as a good-faith preview of the SweetBOS approach. By accessing a Proto-Portal, you agree to these Terms.

By accessing the Platform in any capacity, you agree to be bound by these Terms.

The Platform is the delivery and access environment for all SweetBot services, including:

• Mirror — AI-powered business diagnostic (required gateway for all other services)
• Map — strategic architecture and planning
• Machine — build and implementation
• SweetSync — monthly membership platform (Sparks, Quests, Journeys, Vault, Resource Centre, Liz AI, community, and office hours)
• SweetConnect — enterprise and custom scope engagements
• Proto-Portals — complimentary pre-engagement intelligence portals

Eligibility and access are determined by your engagement type and any applicable MSA. Mirror is required before any Map or Machine sessions, and before SweetSync eligibility. No sessions are included in SweetSync membership.

Access to the Platform is provided through a personal access link, PIN, or password depending on your portal type and the current platform version. Your access is issued to you individually.

Your portal is yours. You are welcome to share it with your team, business partners, collaborators, advisors, or anyone relevant to your engagement — including people you're considering working with. Portals are designed to be useful in real business contexts, and SweetBot has no interest in restricting how you use that content for legitimate business purposes.

What we ask is that you not publicly publish your portal access or share it in contexts that have no bearing on your business. Your portal contains content built specifically for you, and its value is in that specificity.

SweetBot reserves the right to suspend or revoke access in the event of material violation of these Terms, non-payment of an active engagement, or any activity that poses a security risk to the Platform or other users.

You agree not to:

• Attempt to access any other user's portal, account, or data
• Use automated tools to scrape, crawl, index, or extract Platform content
• Attempt to reverse-engineer the Platform's underlying systems, prompt architecture, AI configurations, or platform logic for the purpose of replicating SweetBot's services
• Upload or transmit malicious code or content designed to disrupt the Platform or harm other users
• Impersonate any person or entity or misrepresent your affiliation with SweetBot
• Use the Platform in any way that violates applicable law or the rights of any third party

SweetBot's methodologies, frameworks, platform architecture, BizzyBot system, SweetCycle Protocol, and all related proprietary intellectual property are and remain the exclusive property of SweetBot Inc. Access to the Platform does not transfer any ownership of SweetBot's underlying intellectual property, except as expressly stated in your MSA.

All content you submit to the Platform in connection with your engagement ("Client Data") remains your property. SweetBot processes it solely to deliver your services, as described in our Privacy Policy and MSA.

To the maximum extent permitted by applicable law, SweetBot's aggregate liability arising out of or related to your use of the Platform shall not exceed the total fees you have paid to SweetBot in the twelve (12) calendar months preceding the event giving rise to the claim.

For Proto-Portal recipients who have paid no fees, SweetBot's liability is limited to CAD $100.

In no event shall SweetBot be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of business, revenue, data, or goodwill, however caused.

You agree to indemnify and hold harmless SweetBot Inc. and its officers, directors, employees, and contractors from any third-party claims arising from: your violation of these Terms; your misuse of Platform content or deliverables; your failure to comply with applicable law in your use of AI-powered tools; or any claim by your own clients arising from your use of SweetBot deliverables in your practice.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. By accessing the Platform, you agree to this governing law regardless of your location.

Disputes shall be addressed through:

1. Good-faith negotiation — written notice of dispute, 15-day period;
2. Mediation — administered by the ADR Institute of Canada, Inc., 30-day period;
3. Binding arbitration — administered by the ADR Institute of Canada, Inc., seated in Toronto, Ontario; virtual proceedings permitted. The arbitrator's award is final and binding.

Either party may seek injunctive or equitable relief from any court to protect intellectual property or confidential information without exhausting the above procedures first.

We may update these Terms from time to time. Material changes will be communicated by email. Continued use of the Platform following the effective date constitutes acceptance.

SweetBot Inc.
1301 – 600 Fleet St., Toronto, ON M5V 1B7, Canada
hello@sweetbot.ai·514-893-0168